Ordering from Urban Rituelle online is safe and secure. Our PCI DSS Compliant Payment Gateway Providers – Stripe, Afterpay, Zippay & Paypal- ensures your credit card and contact details are safe and secure.

By being PCI DSS compliant, Stripe has been certified as a trusted partner by the major credit card schemes. The security standards in place ensure that all credit card data is encrypted and secured.

For more information please https://stripe.com/docs/security/stripe.

Prices are displayed and charged in Australian Dollars (AUD) and are inclusive of all taxes. To convert Australian dollars to a different currency, we recommend visiting http://www.xe.com/ucc

After you have added all the items to cart, please proceed to view cart. You will then have the option to apply a discount to your order in the “Promo Code” field underneath your order items. Click the “Apply” button to add the discount to your order total. Please note, the applicable promo code must be applied at checkout to redeem the supporting discount. Please also note that we cannot process refunds for the discount amount if you forget to enter a promo code at checkout. Promo codes cannot be applied when redeeming gift vouchers.

At the current time our website supports the use of one promo code per order.

Promo codes are case sensitive, please check if the code is entered as specified in any Urban Rituelle marketing communications. Please also check that the code has not expired, and that the items in your cart are applicable to the promotion. If you are still encountering issues, please contact our team on 02 531 1244 within business hours, or please email info@urbanrituelle.com.au

Until your order is submitted to our warehouse, we can make changes to it. Please call us immediately on 02 531 1244 within our business hours of Monday – Friday, 9am – 5pm AEST. Please note we cannot make changes to your order once it has been submitted for dispatch with the courier.

All items are carefully protected and are placed inside a post satchel or recyclable cardboard box to protect your goods during delivery.

In the first instance we recommend refreshing the web page and clearing your cache. We then suggest resetting your password and to try log back in again. Please check your inbox and junk folder for the 'reset your password' email. If you do not receive a 'reset your password' email we suggest creating a new account. If you continue to experience issues, please call us on 02 531 1244 within business hours.

Gift vouchers are available to shop here: https://www.urbanrituelle.com.au/giftcertificates.php

Follow the prompts on the order page, and then proceed to checkout to place your order. Once payment is fulfilled, the gift certificate will be emailed to the recipient's email that was specified on the order page.

Please note that when ordering a gift certificate, promo codes cannot be redeemed at checkout. Gift certificates are non-refundable.

To redeem your gift voucher, simply enter the unique code provided to you, during checkout. Once applied, the value of the voucher will be deducted from your total order amount. If you have any issues or questions, feel free to contact our customer service team for assistance. Gift vouchers can be used on any of our products and are valid until the expiration date indicated on the voucher.

Yes! During special promotions, we love to reward our customers with a complimentary gift when you shop with us at www.urbanrituelle.com.au. When you make a qualifying purchase during a promotional period, a free gift will automatically be added to your order—no code required. Make sure to watch out for our promotions to take advantage of this offer!

Terms & Conditions

Gift with purchase is only available during designated promotional periods. The offer is valid for retail consumer orders and is subject to availability while stocks last. Complimentary gift items may vary and are subject to change without notice. The purchase of Gift Vouchers does not qualify for this promotion. Complimentary gifts cannot be refunded, exchanged, or redeemed for cash. This offer is exclusive to www.urbanrituelle.com.au, cannot be combined with other promotions, and is not applicable during sale periods.

We currently accept Visa, Mastercard, American Express, Paypal, ZipPay & AfterPay.

Afterpay is an interest free payment plan option that we offer on all of our Australian orders. For more information please visit https://www.afterpay.com/en-AU/how-it-works